Please confirm your online email address is correct, AFTER you log into online banking.
- Click “Profile” on the top right of your screen to see your profile screen.
- Click “Edit” to the right of “Email” on your profile screen
- Verify the email displayed is correct. If not, enter your current email address and click “Save”
Why is this necessary?
We’re upgrading your online banking security effective October 1, 2019. Your online banking challenge questions are being replaced with a One Time Password (OTP). This is considered better online security to protect you from unauthorized access to your accounts.
Before this update:
If you logged into your online banking service from a new computer, you would be prompted with some challenge questions. (These questions and answers were previously selected in your online enrollment.) Once correctly answered, you would access your online banking service as normal.
After this update:
If you log in from a new computer, instead of a challenge question, the system will generate a One Time Passcode (OTP) to the email address we have on file. You will then read your email and type the passcode into the online banking screen to access your online banking service as normal.
As before, you’ll be given the option to register the any computer, so you won’t be prompted with the OTP the next time you log in from that same system. Simply click the box “Don’t challenge me again on this device” to register that new system.
This change does not affect mobile banking, as your smart phone already provides enhanced security.