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Complete one form for each unauthorized transaction. You have 60 days from receiving your account statement to notify us of an unauthorized electronic transaction on your account. Even if you tell us orally about an unauthorized transaction, you must submit a written or electronic form to confirm your claim. Once submitted, the Bank will investigate your claim within 10 business days, or provisionally credit your account the amount in dispute. Within 45 days, we will conclude our investigation and either:
Please be aware, reporting an unauthorized card transaction will cause your current card to be immediately disabled. A new card should be ordered through the Debit / ATM Card Application form.
Please be aware, many of these types of transactions are because of auto payments that customers have with merchants, like a gym membership. We will refute this transaction on your behalf, but if the merchant can prove there is a payment agreement with you, the claim will be denied. If you do not who this merchant is, we may have to close this account and open a new one to protect you from such transactions in the future.
We will return this deposit to the processor.
Please be aware this transaction is not unauthorized, but a civil matter between you and the merchant. You have protections under the MasterCard brand from such purchases and we will place the claim on your behalf, but no conditional credit of the amount in dispute will be given.
Please read this written statement carefully. You are cautioned that knowingly giving a false statement may subject you to criminal prosecution. You may be required to file a police report at your local police station and provide Washington Savings Bank a copy along with filing this written statement.
I swear that this written statement is true and understand that making a false sworn statement is subject to federal and/or state statutes and may be punishable by fines and or imprisonment. This written statement is true and correct.
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