Customer Testimonials


We take our customer feedback very seriously. Please read the results below to see what others have said about their experience with Washington Savings.

  • "Thank you so much for your understanding. It's really awesome when a bank has compassion towards their customers- society certainly doesn't get that with the big commercial banks. That's why I bank at Washington Savings and I will remain a loyal customer and will be certain to spread the word!!"

    —Cheryl and John Dowgos
  • "I just switched from a big bank to Washington Savings and I must say that I am so pleasantly surprised at the exceptional customer service. I didn't realize there were banks still out there that could provide such exceptional personal service. I look forward to a long relationship with this bank."

    —R Brown
  • "I switched from a large bank several years ago and have never regretted it. Washington Savings Bank offers competitive rates and when I walk in the door people know me without asking for an ID. This is a small town bank with large bank benefits and far superior service than you get at the larger banks."

    —Joe S., Dracut MA
  • "I'd just like to let you know that I am very satisfied with the level of service and the prompt assistance that I have received from Jennifer Valadao during the process of setting up my accounts at Washington Savings Bank. Her helpful and professional demeanor reflects well on your bank. Regards."

    —Ademola A.
  • "I do not like the new pages on your website. I think it was difficult finding where and how to see the transactions in my checking account."

    —Pauline D

    We apologize for the inconvenience Pauline. The online banking functions are almost identical as before, it just has a different landing page that added spending reports on the bottom to help you track your spending.

    —Washington Savings Bank
  • "I recently switched from Bank of America and love it here. Should have done it sooner!"

    —Kelly P