Mobile Banking FAQs

Is my wireless carrier participating?

The following wireless carriers currently support the text messaging:

  • AT&T
  • Verizon
  • Sprint
  • T Mobile

Will it work on my cell phone?

If your cell phone supports text messages (SMS) it will support this solution. If you wish to use the downloadable app (APP) or Web based application (WAP), below are some of the most popular phones supported.

  • Apple (iPhone)
  • Blackberry
  • Generic Android
  • HTC
  • INQ
  • LQ
  • Motorola
  • Nokia
  • Pantech
  • Samsung
  • Sanyo
  • Sony
  • T Mobile
  • ZTE

Is it safe to use text messaging?

Yes, the security of your financial information is at the heart of our service. Mobile Banking Text Services do not send text messages with any confidential information about you or your accounts. For example, account numbers are never displayed via text banking and instead are represented by the mobile account nickname that you specify during enrollment and will only respond to texts sent by the phone number you register. Text service only provides information such as your balance or transactions. Making transfers or bill payments are not available on this channel.


Can I use text messaging if I live abroad?

Yes, but you will need to have a supported cell phone from one of our supported wireless carriers and valid US based account with a valid home address. You will also need to ensure that your cell phone allows 'international' data service roaming. You can request this directly from your wireless carrier.


How much does text messaging cost?

There is no fee for using text messaging. However, your wireless carrier may charge you a fee for SMS messages, which is required to use this product. Please check with your wireless carrier for details.


What is the number I should send text commands to?

Send all commands to short code 48179. This short code is for customers currently enrolled in text messaging. Text commands will only work for registered phone numbers you specify during the enrollment process.


Are text commands case-sensitive?

No, text commands are not case sensitive. You can type 'help' or 'HELP'.


What happens if I change my cell phone?

Text messaging should continue working if you change cell phones or cell phone carriers provided you keep the same cell phone number that you registered. If you have problems using Text Services with your new cell phone, text STOP to 48179 to disable all services. Click on MANAGE DEVICES in the OPTIONS menu to register a new phone number or cell phone.


What happens if I change my SIM card?

If your cell phone number remains the same then no action is necessary. If your cell phone number changes, you will need to re-register for the service as if you were a new customer.


What happens if I change my cell phone number?

You will need to re-register for the service. Click on MANAGE DEVICES in the OPTIONS menu to register a new phone number or cell phone.


What if I change wireless carriers?

If your new wireless carrier is participating in the service and your cell phone and number remain the same then you will be able to use Mobile Banking without interruption. If you receive a new number then you will need to re-register for the service. Click on MANAGE DEVICES in the OPTIONS menu from your online banking menu.

What if I lose my cell phone?

Report the loss to your wireless carrier who will bar the phone and stop it from functioning. As long as your passcode remains secure, it will protect you from fraudulent use of Mobile Banking. In most cases, you will receive a replacement cell phone but retain your original number, but in some circumstances, you may receive a new number entirely. If you retain the original number then you will be able to use text message banking without interruption. If your phone number changes then you will need to re-register for the service. Click on MANAGE DEVICES in the OPTIONS menu from your online banking menu.


Am I able to have a signature on my text message and still use the service?

No. In order for us to understand the command only the command and necessary variables should be texted, this would include any signatures at the end of the text message.


What if I lose the Web Application (WAP) link to use my mobile banking?

Simply click on MANAGE DEVICES in the OPTIONS menu from your online banking menu and you can resend the link to your phone. You may also contact the bank at 978-458-7999.


What if I lose or delete the application (APP) to use my mobile banking?

Simply click on MANAGE DEVICES in the OPTIONS menu from your online banking menu and you can resend the link to download your app again to your phone. You may also contact the bank at 978-458-7999.


Can I use my Android or IPAD tablet for mobile banking?

No. Using your tablet will deactivate your registered cell phone. When you try to use your cell phone again for mobile banking, you could see the message "We do not recognize your cell phone". If this happens, you need to reactivate your cell phone for mobile banking. Simply click on MANAGE DEVICES in the OPTIONS menu from your online banking menu and you can resend the link to download your app or link again to your phone. You may also contact the bank at 978-458-7999. Most tablets can access our normal website at washingtonsavings.com, just like a PC.


I'm getting the error "We do not recognize your cell phone"

This occurred because you may have tried to access Mobile Banking from another mobile device. Simply click on MANAGE DEVICES in the OPTIONS menu from your online banking menu and you can resend the link to download your app or link again to your phone. You may also contact the bank at 978-458-7999.


I'm getting the error "This device is locked"

This occurred because you may have tried to access Mobile Banking too many times using an invalid password on the APP or WAP channels. Customer service needs to be contacted at 978-458-7999 to unlock your phone.