Fraud Alerts

05/23/12

Washington Savings Bank has received calls from several people stating they were contacted via text message that their debit card had been frozen and were instructed to contact an unknown phone number or website to reactivate their card. These calls appear random, as some of the people contacted are not even customers of the bank. As a reminder, NEVER reveal your card number and PIN when requested by such messages. Washington Savings Bank will never ask you for your PIN or passwords. Please report all such attempts to your bank. Any questions or concerns can be addressed by contacting the Bank at (978) 458-7999.

03/31/12

Global Payments, an international provider of card payment systems has announced a card data breach in which as many as 1.5 million customers may be affected. Global Payments provides card terminals to vendors like hotels, merchants and parking garages to process payments using debit and credit cards. This breach has nothing to do with Washington Savings Bank systems. The bank has received a list of 13 card numbers that have been affected by this incident and all customers are being notified. Under federal regulations, customers are not responsible for fraudulent card transactions and may complete a simple online form to dispute any charges. Please contact the bank at (978) 458-7999 with any questions or concerns.

07/14/11

Washington Savings Bank has received calls from several people stating they were contacted via telephone response that their debit card had been frozen and were instructed to enter their card number and PIN to reactivate their card. These calls appear random, as some of the people contacted are not even customers of the bank. As a reminder, NEVER reveal your card number and PIN when requested by such calls. Washington Savings Bank will never ask you for your PIN or passwords. Please report all such attempts to your bank. Any questions or concerns can be addressed by contacting the Bank at (978) 458-7999.

04/22/11

Washington Savings Bank has received calls from several customers stating they were contacted via telephone response that their debit card had been frozen and were instructed to enter their card number and PIN to reactivate their card. These calls appear random, as some of the people contacted are not even customers of the bank. As a reminder, NEVER reveal your card number and PIN when requested by such calls. Washington Savings Bank will never ask you for your PIN or passwords. Please report all such attempts to bank. Any questions or concerns can be addressed by contacting the Bank at (978) 458-7999.

01/30/09

Washington Savings Bank has been working closely with MasterCard and other vendors to identify at-risk cards due to the recent Heartland Payment Systems security breach. All at-risk card holders will be contacted by mail and informed that their card may be at risk and will be receiving a new card in the mail within 2 weeks. The new card will have the same PIN as the old card which should keep the inconvenience of this event to a minimum. All old cards (at-risk from this event) will be deactivated on March 9, 2009.

Any questions or concerns can be addressed by contacting the Bank at (978) 458-7999.

01/22/09

Washington Savings Bank has been informed of a possible debit card security breach from a company named Heartland.

Unlike previous such breaches, which were defined to a retailer, this breach is from a payment processor that conducts transactions for many retailers across the country. This means many, many retailers are involved and it's much harder to identify at risk cards.

So far the fraud has been seen in various states, but the Bank has not experienced any to date from this event.

The Bank is working with its payment processor to determine if any of our customers are at-risk and will make a decision as to action when the facts are known. Please be aware that all customers have 0% fraud liability for such transactions. Customers should check their statements to identify suspicious or unauthorized transactions and notify the Bank within 60 days of receiving their statement to place a claim.

If a customer's debit card is found to be at risk, they will receive notification and instructions from the Bank. As always, the customer's privacy and security is of primary concern to the Bank.

Please contact the Bank at (978) 458-7999 with any questions on this event.

12/12/08

Please be aware that customers and non-customers are receiving fraudulent automated calls reportedly from the "Washington Savings Bank Security Department" leaving a message or telling customers that their debit card has been deactivated because of potential fraud.

When the customer calls the number, it is also an automated line and asks the customer to enter their debit card number, PIN, and expiration date. It is registered as a cell phone number.

The bank will NEVER ask the customer for online passwords or their PIN numbers, and they should never give them out for any reason. No security has been breached and this a complete random calling scam.

Please contact the bank directly at (978) 458-7999 if you have entered your debit card information from this call.

07/24/08

When the customer calls the number, it is also an automated line and asks the customer to enter their debit card number, PIN, and expiration date. It is registered as a cell phone number.

Please contact the bank directly at (978) 458-7999 if you have entered your debit card information from this call.

5/2008

Numerous emails are being sent to customers and non-customers promising cash for completing surveys or asking them to confirm their accounts through email or an unknown phone number. All such emails are fraudulent and are trying to trick you into revealing confidential account information. Please do not open these emails or respond to them. If you have, please contact your financial institution right away. Washington Savings Bank will never send a message requesting your personal information; only contact your financial institution through a phone number that you know is correct.