We take our customer feedback very seriously. Please read the results below to see what others have said about their experience with Washington Savings.
"Thank you so much for your understanding. It's really awesome when a bank has compassion towards their customers- society certainly doesn't get that with the big commercial banks. That's why I bank at Washington Savings and I will remain a loyal customer and will be certain to spread the word!!"
— Cheryl and John Dowgos
"I just switched from a big bank to Washington Savings and I must say that I am so pleasantly surprised at the exceptional customer service. I didn't realize there were banks still out there that could provide such exceptional personal service. I look forward to a long relationship with this bank."
— R Brown
"I switched from a large bank several years ago and have never regretted it. Washington Savings Bank offers competitive rates and when I walk in the door people know me without asking for an ID. This is a small town bank with large bank benefits and far superior service than you get at the larger banks."
— Joe S., Dracut MA
"I'd just like to let you know that I am very satisfied with the level of service and the prompt assistance that I have received from Jennifer Valadao during the process of setting up my accounts at Washington Savings Bank. Her helpful and professional demeanor reflects well on your bank. Regards."
— Ademola A.
"I do not like the new pages on your website. I think it was difficult finding where and how to see the transactions in my checking account."
— Pauline D
We apologize for the inconvenience Pauline. The online banking functions are almost identical as before, it just has a different landing page that added spending reports on the bottom to help you track your spending.
— Washington Savings Bank
"I recently switched from Bank of America and love it here. Should have done it sooner!"
— Kelly P